From Wednesday 1st January 2020, we are updating our Class Cancellation and Charges Policy to the following below. 

Members
Over 4 hours notice: Class cancellations will be free of charge up to 4 hours before the start of the class.
Under 4 hours notice: Classes cancelled within 4 hours of the start time will be charged £2.50 per class cancellation.
No Notification / No Shows: No shows will be charged £5.00 per class cancellation.

Non-Members
Over 4 hours notice: The fee paid for class booking can be carried over to the following week.
Under 4 hours notice/ No notification or no show: The fee paid for class booking will be lost.

Cancellations can be made either via reception, via the booking portal on our website or on the app (please note that classes cannot be cancelled with under 4 hours notice on the app, you will have to phone the centre reception).

We encourage cancellations to be made online or via the app whenever possible. Please ask at reception for your online log in details.

Any charge allocated will immediately affect access to booking/centre access so prompt payment is advised. This can be done either at reception or by phoning the centre, you can find the contact details by clicking here. Or if you have an online account, you can pay the charge via the portal by clicking here.

Please note that the ‘3 strike’ system and appeals process which is currently in place will not be running from 1st January 2020.

For comments and feedback, please email head.office@activelifeltd.co.uk.

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