Thank you to everyone who has taken the time to get in touch reading the recent IT changes and the difficulties that you are experiencing in using some of the services affected by the upgrade.
The IT upgrade that we undertook last week is part of our ongoing merger with Fusion Lifestyle. Our recent migration to Fusion Lifestyle systems unfortunately has resulted in a number of unforeseen glitches that we are all still working very hard to resolve. We are confident that the new systems will deliver a lot of benefits when we have put right the issues that have arisen.
As a result of the difficulties, we have experienced an extremely large volume of enquiries via phone, email, social media and website messages and have been working through them, answering as many as we can and helping people as much as possible, but we hope that you can appreciate that this has been a very large task for our teams in the centres and at head office to manage and as much as we would love to answer each person individually, it has not been possible in each case.
Please rest assured that we are reading each comment, email and message carefully and are passing on your vital feedback to the management team who are working to initiate changes to rectify the issues that are being reported. Our front of house staff have and continue to work incredibly hard to help customers in the centres with problems with booking classes online and via the mobile app.
We really appreciate your feedback and apologise for the inconvenience that this system upgrade has caused to our valuable members. We will continue to improve our services until we are satisfied that we have done all we can to reinstate our service to the level that our customers deserve.
Thank you for your patience.